Returns & Refunds
Return any purchase from Kaldor Titanium within 45 days of arrival for any reason. Below are the return criteria, the required routine, shipping charge rules and refund timelines.
Conditions
To qualify for a refund under our 45-day return policy, titanium cutting boards must remain in unwashed, unused, and resaleable condition with the original clear surface protection intact, packaged inside the original branded carton with all included inserts and edge protectors.
Return procedure
- Submit a formal return request containing your order reference to [email protected] within 45 days of parcel delivery.
- Receive written Return Merchandise Authorization (RMA) instructions alongside the verified Canadian warehouse return address from our customer care team.
- Repack the unused item securely in its original protective packaging, ensuring corners are shielded to prevent transport abrasions.
- Receive your refund via direct bank transfer or verified reconciliation within 3 to 10 business days after the returned item passes physical warehouse inspection.
Who pays return shipping
Defective, scratched or incorrect shipments: we cover return transit by booking a courier pickup or supplying a prepaid label. Voluntary returns: you fund return freight; no restocking fees apply.
Refund timing and method
Refunds process within 3 business days of successful board inspection. For cash on delivery orders, we wire funds to your specified bank account; direct wire payments return to the originating account. Financial institutions generally clear funds in 1-5 business days.
Case-by-case resolution
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Replacement board dispatched, incorrect unit collected | None |
| Parcel lost | Immediate replacement dispatch or complete refund following courier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of board purchase price | Return shipping only |
Exchanges
For a different board dimension or model, complete the standard return procedure and order the replacement separately. We credit the returned titanium board once received. If we made a packing error, the replacement ships free.
Cancelling an order
Cancel without fee prior to depot dispatch. Notify [email protected] immediately with your order reference. Once an order leaves the facility, follow standard return procedures.
Questions about this policy
Reach out at [email protected] or call +1 (902) 788-9307 during Mon-Sat 08:45-18:00. We respond to all inquiries within one business day.