Delivery & Payment
Kaldor Kitchenware Inc. coordinates direct domestic dispatch across Canadian provinces to deliver heavy-duty culinary titanium cutting boards with maximum structural protection. Orders are processed systematically from regional distribution facilities to ensure predictable transit timelines and pristine product integrity.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Canada Post Expedited Parcel | 3 to 7 business days | $12.50 |
| Purolator Ground Delivery | 2 to 5 business days | $16.00 |
Delivery estimates count business days after dispatch. Remote locations can take 1 to 2 additional days.
- Orders over $120 ship free across Canada. Orders under that threshold pay $12.50 standard delivery.
- Transit takes 2 to 5 business days once dispatched.
- Place your order by 15:00 on weekdays for same-day dispatch.
- Unused boards in original packaging are eligible for return within 45 days of delivery.
- Payment: cash on delivery, bank transfer.
Order processing
Orders submitted before 15:00 on a working day leave that afternoon. Orders after the cutoff, on weekends, or holidays dispatch the following business day. A confirmation email with your order number generates right after checkout.
Each titanium cutting board is encased in a protective scratch-resistant film, bordered by reinforced corner guards, and enclosed in multi-ply shock-absorbent corrugated packaging designed to prevent edge blunting, bending, or surface abrasions during transport.
Tracking your parcel
Upon parcel dispatch, customers receive an automated notification via email or SMS containing a Canada Post or Purolator tracking number to monitor package progress directly through carrier portals.
Lost or delayed parcel
No tracking movement for 5 business days? Email [email protected] with your order number immediately. We file an inquiry with the carrier and either dispatch a replacement titanium board or issue a full refund, per your instruction, within 10 business days of your report.
Damaged on arrival
Inspect the parcel immediately upon arrival. If the external box or titanium board shows evidence of transit impact, document photographic proof of the packaging and product, then email support within 48 hours of receipt to initiate an expedited carrier claim and replacement process.
Payment methods
Accepted payment options: Cash on delivery, Bank transfer. We never request banking credentials or card numbers via email, SMS or phone.
Delivery outside Canada
We deliver to designated destinations. Shipping rates and transit schedules display at checkout prior to payment. The recipient covers local customs fees and import tariffs where applicable.
Questions about this policy
Reach out at [email protected] or call +1 (902) 788-9307 during Mon-Sat 08:45-18:00. We respond to all inquiries within one business day.